KPI dashboards

KPI dashboards

WhosOn makes it easy for managers to monitor agent performance. Part of this includes KPI dashboards to assess your team – with all your numbers already crunched.

This gives you unprecedented data accessibility and ease of data analysis. For example, your KPI dashboards allow you to:

• View the most useful operator key performance indicators in an efficient graphic format

• Assess problem areas and promoters through clearly communicated charts and graphs

• Pull up data on individual operators, for a closer look at each team member’s chat conduct

• Also pull reports on your bot operators to assess their success

• Apply additional filters to your dashboard display, such as site, skill, and date range

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations