Chat data
Powerful ways to put your chat data to work
Leverage your chat data however you like. WhosOn offers unbounded data access, plus open-ended data ownership. So, your chat data is yours to manage and manipulate in any way needed.
A dedicated data portal
WhosOn is a reporting powerhouse. As part of this, you get a dedicated portal to access your chat data and all its accompanying reports and dashboards.
Chat dashboards
Number-crunch your top-level chat stats with pre-built dashboards
KPI dashboards
Assess team performance via quick, compelling visualisations
Reports
Get a rich reporting suite, with 80 live chat reports built-in as standard
Chat sessions
Access all your chat sessions – taken and missed – from a single destination
Visitor list
View your website visitors and analyse their data profiles and online journeys
OData access
The built-in reporting capacity you get with WhosOn is immense. But you can expand further still via our OData API – giving you unbounded access to the raw data of WhosOn.
Import data into BI tools
Smoothly push WhosOn data into third party systems
Merge data sources
Mingle chat data with data from your other key tech touchpoints
Create consolidated dashboards
Get a single, integrated view of KPIs and metrics
Build custom reports
Automate queries for dynamic updates on the fly
An integrated tech stack
You get built-in business intelligence. You get full access to raw data for third-party analysis. And with WhosOn, you also get smooth integrations out of the box. So, you can use chat data across your broader tech stack.
Your data, hosted your way
It’s not just how much valuable data you can access with WhosOn. It’s also how much control you can operate over that data.
On-prem installation
You can host WhosOn on your own servers, behind your own firewalls, with data residing in your own databases.
Cloud data centre
If you choose cloud hosting, you can still have a say in where your data sits. We’ll house your data in the location you prefer.
Dedicated server
Have WhosOn hosted in a dedicated environment offering heightened control, security, and scalability.
Encrypted server
Want tighter data safeguarding yet? We can offer end to end server encryption in line with your custom policies.
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Archiving
Archive chat data via callbacks and save chats into external databases. - Retention
Define how long chat data is securely stored – with 7 years as standard. - Deletion
Choose to permanently delete chats and all their associated data. - Masking
Detect and mask the sensitive PCI/PII data revealed in chat sessions. - Permissions
Set individual user permissions to fine-tune who can access which data. - Exports
Convert data into structured formats and export as needed.
Start scoping your chat project
Before we start work on your chat project, we need to take the time to understand your business and its goals.
Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.