Live chat webhooks

Sync chat data across your systems

Connect your contact centre dots with custom WhosOn integrations. Live chat webhooks allow real-time chat data to flow through your technology stack – even for platforms not ‘officially’ supported.

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Getting your data from A to B

1. Live chat ‘event’ takes place
2. Data is converted to structured JSON
3. Webhook passes the data to the designated touchpoint

Flexible, fluid integrations

Rather than sitting in a silo, your WhosOn data feeds an integrated ecosystem. Via live chat webhooks, you can:

Pull contextual info from your database into chats with return customers
Upload chat data into new or existing CRM records
Send chat ratings into your customer feedback tool
Feed conversations into additional third-party analytics services
Archive chat sessions into your external storage system
Push chat data into your marketing automation platform

Working with webhooks

Make webhooks work for you. WhosOn can post a number of events to a webhook, enabling you to get specific with the integrations you build. Supported events include:

  • Chat start
  • Chat line from visitor
  • Chat line from operator
  • Chat transfer
  • Chat end

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals.

Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.