WhosOn feature highlight: WhatsApp integration
Keep your customer service conversations in one place. Meet the new WhosOn-WhatsApp integration.
WhosOn real-time live chat translation
Not all your customers will speak the same language. So, WhosOn offers a real-time chat translation option, to help remove […]
WhosOn feature highlight: live chat payments
Take secure payments inside live chat sessions. Your customers get a fast, easy experience without channel disruption. You get to […]
WhosOn feature highlight: omnichannel calling
Seamlessly switch from chat to call. With our rich Twilio integration, you can make calls from inside your WhosOn chat […]
WhosOn feature highlight: dynamic fields
Send dynamic in-chat forms to chat users with a single click. So, you can smoothly acquire the data you need, […]
WhosOn feature highlight: monitor and guide your chatbot in real-time
With WhosOn bot monitoring, you can observe your chatbot in action. You can oversee, advise, and intervene as needed – […]
WhosOn feature highlight: AI auto-text
Reply to common chat queries without typing. WhosOn automatically suggests the relevant FAQ response within the agent’s typing window. So, […]
WhosOn feature highlight: AI chat summaries
Get handy, AI-powered summaries of your WhosOn chat sessions. No matter how many chats your contact centre takes in a […]
WhosOn feature highlight: co-browsing 👀
🖱️ Scroll, click, and type alongside your chat users 🖊️ Highlight/annotate the user’s screen with your own mouse 🤝 Collaborate […]
Unbounded data acess via WhosOn OData API
Gain unbounded data access. Our OData API means the raw data of WhosOn is yours to leverage however you like.
Embrace an omnichannel contact centre with WhosOn
Standalone support channels create friction, disrupted experiences, and disjointed operations. Bind those service lines together with WhosOn.
Innovate with our advanced live chat, AI and bot API
Plug AI-infused chat technology into your solution. Partnering with WhosOn means you can splice our smart chat & bot features […]
Introducing the WhosOn web client
You now have more choice over how you access WhosOn. We’ve launched a handy web client so you can chat […]
A quick illustration of comparison chat
Stay ahead of the curve with a custom chat solution designed for comparison site results pages.
An agent’s guide to WhosOn 2018
A live chat agent’s guide to operating the latest edition of WhosOn.
An administrator’s guide to WhosOn 2018
An admin’s guide to operating the latest edition of WhosOn.
A supervisor’s guide to WhosOn 2018
A live chat supervisor’s guide to operating the latest edition of WhosOn.
Stoke Sentinel meets Parker Software
We recently let The Sentinel behind the scenes at our HQ, sharing our story and our office life. Here’s a […]
A word from our customers
Great service + great software = happy customers. Here’s what people are saying about Parker Software.
A testimonial from The Hanley
Would The Hanley recommend WhosOn? Hear what our customers say for yourself.
Three customer service lessons plucked straight from fairy tales
Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]
The ultimate compendium of live chat software statistics
Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]
The 3 simple steps of saying goodbye via live chat
First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]
5 ways to spot a shady live chat provider
Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]
A working life: the live chat software developer
In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]
50 live chat tips to delight your digital customers
Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]
An A-Z of live chat software essentials
Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]
The 3 fundamental reasons your customers love live chat software
Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]
Expert interview: coding in the classroom
In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]
The dos and don’ts of canned responses
Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]