Case studies
Industries
Videos
Infographics
Ebooks
Azure Bot vs IBM Watson: comparing the two bot framework titans
Amongst their vast suite of technology offerings, Microsoft and IBM are two of the best and biggest bot service providers […]
Chat benchmarks insights from the insurance industry
The insurance industry is transforming, with more and more consumers accessing and engaging with their insurance providers online
The disruptive force of finchat
How chatbots and conversational AI (‘finchat’) are transforming financial institutions.
Bridging the gap between expectation and experience
Price comparison websites and the case for live chat.
Are you speaking the customer’s language?
This white paper explores the impact of support bottlenecks, the need to speak the customer’s language, and the real value […]
Five steps to GDPR compliance: key considerations for customer service teams
Get your customer service team ready for GDPR compliance.
Features
PortfolioArchive: Archives
BlogThree customer service lessons plucked straight from fairy tales
Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]
BlogThe ultimate compendium of live chat software statistics
Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]
BlogThe 3 simple steps of saying goodbye via live chat
First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]
Blog5 ways to spot a shady live chat provider
Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]
BlogA working life: the live chat software developer
In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]
Blog50 live chat tips to delight your digital customers
Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]
BlogAn A-Z of live chat software essentials
Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]
BlogThe 3 fundamental reasons your customers love live chat software
Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]
BlogExpert interview: coding in the classroom
In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]
BlogThe dos and don’ts of canned responses
Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]
