Multilingual support: the headline stats

The ability to compete in a multilingual and culturally diverse marketplace is essential for today’s businesses. Here are the statistics […]

What does live chat translation look like?

Did you know WhosOn translates live chat messages back and forth in real-time, in over 100 languages? Here’s what those […]

[ Infographic ] 50 conversion tips

In this infographic, we share 50 ecommerce conversion tips to turn your website traffic into takings.

Sliding doors: your customer’s journey

Familiar with the ‘Sliding Doors’ concept? We’ve applied that in this customer service infographic. Meet Helen, who’s about to live […]

The dark side of the cloud

As the cloud rises, many have been quick to announce the demise of on-premises applications. Almost any internet search will […]

Live chat: a customer journey flowchart

So, what does a customer journey flowchart look like when you have WhosOn live chat software on your website? Explore […]

Chatbots: the good, the bad and the ugly

In this chatbots infographic, we explore the history of AI.

Live chat for the older generation

What do baby boomers want from customer service? We explore the emergence of live chat as the channel of choice.

The customer service graveyard

Which customer service technologies have died over the years? In this infographic, we wander through a customer service graveyard.

Wheel of seasonality (US)

What are consumers searching for? View US seasonal shopping trends.

Wheel of seasonality (UK)

Want to see UK seasonal shopping trends throughout the year? View our infographic.

The ultimate guide to converting chats to sales

The ultimate guide to converting chats to sales: before, during, and after the session.

Archive: Archives


Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]


The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]


The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]


5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]


A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]


50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]


An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]


The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]


Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]


The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]