Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]