Don’t side-line your chat solution

Live chat software is a critical component for contact centres and busy service desks. It’s a specialist technology, not something to be side-lined. And that’s why a basic chat add-on bundled into a sprawling ITSM platform is not going to deliver you optimal results.

Introducing WhosOn

WhosOn is a highly sophisticated live chat solution. Like ServiceNow, it’s designed for enterprises. But with WhosOn, you’re getting a laser-focus on live chat and all the advanced features that power a first-class experience.

The best features in the live chat business

Chat feature for chat feature, WhosOn is easily the best ServiceNow chat alternative. ServiceNow does offer some expected chat functionality like queuing, offline messages and (expensive) bot agents. But WhosOn comes with hundreds of advanced features designed for the slickest chat possible.

Real-time, two-way chat translation in 100+ languages

Sentiment analysis of chats via natural language processing

Smooth omnichannel switches across chat, call, and SMS

Tag teaming between hybrid bots and chat operators

Auto-text and canned response automation

Chat monitoring and supervisor interventions

Video chat and remote desktop control

A vast suite of chat and performance reports

Sensitive customer data masking

Agent to agent support, inc tagging, ‘whispers’ and transfers

Web analytics, prospect detection and live tracking

Developer access to WhosOn live chat APIs